Privacy Policy
Firecraft BBQ (“we”, “our”, “us”) respects your privacy. This policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website, communications, and customer support channels across India.
Compliance and Data Protection At Firecraft BBQ, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.
Data Collection and Usage We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.
Transparency and Accountability Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.
User Rights and Choices As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at firecraftbbq@gmail.com.
1) What We Collect
We may collect contact details (name, email, phone), order and delivery information, limited technical data (device, browser, coarse location), and voluntary content you share with support. We avoid collecting sensitive categories unless strictly necessary and permitted by law.
2) Why We Collect It (Lawful Bases)
We process data to fulfil purchases and support (contract), run and secure our services (legitimate interests), improve site performance (analytics), and send optional updates (consent). You can withdraw consent anytime without affecting prior lawful processing.
3) Cookies & Similar Tech
We use essential cookies for core functionality and limited, privacy-respecting analytics to understand usage patterns. You can manage non-essential cookies via your browser controls; disabling essentials may impact basic features.
4) Analytics, Measurement & Logs
Aggregate metrics (page performance, error rates) help us fix bugs and plan capacity. Logs are rotated and retained for a short, defined period unless needed to investigate security or abuse.
5) Data Retention
We keep personal data only as long as needed for the purpose collected and our legal/operational requirements (for example, tax and accounting). When no longer needed, we delete or irreversibly anonymize it.
6) Children’s Privacy
Our site is intended for adults. We do not knowingly collect data from children. If you believe a child provided information, contact us and we will delete it promptly.
7) International Transfers
Where data moves across borders, we implement safeguards such as standard contractual clauses and strict access controls, ensuring protection consistent with applicable law.
8) Sharing with Service Providers
We use vetted processors for hosting, payments, logistics, and support. They act under written agreements, follow security requirements, and may only process data on our instructions.
9) Security Practices
We employ layered measures including encryption in transit, hardened infrastructure, least-privilege access, and regular reviews. No system is perfectly secure; we monitor, respond, and improve continuously.
10) Your Rights
Subject to law, you may request access, correction, deletion, restriction, portability, or object to certain processing. We will verify your identity before acting on requests to protect your account.
11) Changes to This Policy
We may update this notice to reflect legal, technical, or business changes. When we make material updates, we will post the revised version and adjust the effective date below.
12) Contact & Grievance
For privacy questions or grievances, write to firecraftbbq@gmail.com. We aim to respond within a reasonable time and in accordance with applicable law, including India’s DPDP Act (2023).
Effective date: 11 Oct 2025